Warranty Policy
Elevate 4X4 Touring Solutions – Warranty Statement
At Elevate 4X4 Touring Solutions, we pride ourselves on quality workmanship and premium products. We stand behind everything we build and install.
Our Warranties
- Structural Fabrication Warranty: 2 years on all fabricated canopies and trays.
- Auto Electrical Workmanship Warranty: 2 years on all auto electrical work performed by us.
- Electrical Components: 1 year warranty or the original manufacturer’s warranty, whichever is greater.
What Our Warranty Covers
- Defects in materials or workmanship under normal use.
- Repairs or replacement of faulty parts at no cost to the customer (labour and materials included).
- Warranty claims are assessed on a case-by-case basis by our team.
Warranty Assessments
All warranty claims are assessed by appointment at our workshop in Kunda Park.
What’s Not Covered
- Damage caused by misuse, neglect, accidents, modifications, or unauthorised repairs.
- Normal wear and tear.
- Corrosion caused by environmental exposure (unless due to a defect in materials).
- Any consequential or indirect loss.
How to Make a Claim
- Email us at sales@elevate4x4.com.au with proof of purchase and a description of the fault.
- We will book an appointment for your warranty to be assessed at our Kunda Park workshop.
- Once assessed and approved, we will arrange repair, replacement, or refund as appropriate.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage.